Sticking Keys and Frozen Cylinders
A sticking lock is a warning, not a personality quirk. Sometimes the culprit is the key itself — years of copies made from copies drift far enough from the original cut that the pins barely cooperate — and sometimes it's grit, rust, or a worn cylinder. We diagnose which, clean and lubricate the mechanism properly, or fit a fresh cylinder if the wear has gone too far. Winter freeze gets its own rule: don't force a frozen lock, and don't pour hot water on it — it refreezes inside the cylinder and makes the morning worse. Call instead; thawing one correctly takes the right approach, not brute force.
Misaligned Deadbolts and Settled Doors
Here's the test: if you have to lift, pull, or hip-check the door to throw the deadbolt, the lock probably isn't broken — the door and frame have drifted apart. Pre-war buildings settle, hinges sag, humidity swells old wood, and one day the bolt no longer meets the strike plate. The repair is mechanical, not magical: adjust or move the strike, shim or tighten the hinges, and the bolt glides again. It matters more than comfort — a deadbolt that only half-throws is a door that isn't really locked, and plenty of residents live behind one for years without realizing it.
When Repair Beats Replacement
Good hardware deserves repair. A solid mortise lock body in a brownstone door can outlive every tenant in the building with an occasional cylinder swap, and replacing it with a modern cheap lock would be a downgrade wearing a new-parts disguise. Builder-grade hardware flips the math — if a flimsy lock has failed once, repairing it just schedules the next failure. We tell you which side of that line your lock sits on, give a transparent quote before work begins, and let you decide with real information. No hidden fees, no inventing problems to fix.
Common Questions
My lock is frozen — what should I do right now?
Don't force the key and don't use hot water; it refreezes inside the cylinder. Call us — proper thawing and lubrication opens it without breaking anything.
How do I know whether to repair or replace?
Quality hardware with a specific fault is usually worth repairing; cheap hardware that already failed usually isn't. We assess on site and quote both honestly.
Can you fix my lock without changing my keys?
In most repairs, yes — alignment fixes, cleaning, and hinge work leave your existing keys working exactly as before.
Do you do repairs at night and on weekends?
Yes — 24/7 across all five boroughs, since a lock that won't latch can't wait until Monday.